15% off your next order! Use coupon code: 15OFF

FAQ

WHEN WILL MY ORDER SHIP?

The following is a general guideline on when items will ship. When your order ships, you will receive a tracking number via email. We cannot split shipments. All items in an order will ship to your shipping address. If you need to send items to another address, please submit a separate order.

Canvas Prints:

72" x 30"

8-12 business days

60" x 40"

8-12 business days

60" x 25"

8-12 business days

48" x 32"

1-3 business days

48" x 20"

8-12 business days

36" x 24"

1-3 business days

24" x 16"

1-3 business days

2 Panels

2-4 business days

3 Panels

2-4 business days

3 Panels XL

2-4 business days

Framed Canvas Prints: 2-4 business days.

Canvas Roll: 1-3 business days.

Metal Prints: 2-5 business days.

Posters: 2-4 business days.

Framed Posters: 1-3 business days for small, 10-14 days for large.

 

DO YOU SHIP INTERNATIONALLY?

No. We only ship to the USA. For Alaska and Hawaii residents, please contact us before ordering for a shipping quote.

 

WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order within 24 hours of purchase. After 24 hours, there are no cancellations or amendments allowed. We do not accept returns if you ordered the wrong size, wrong item, media type or buyers remorse. We are committed to our customers and want you to be happy. We will provide any and all pictures possible before you place your order so you are sure of what you are getting.

If your order arrives to you damaged, please contact us as soon as possible so we can reprint and replace your item.

 

HOW DO I HANG THE METAL PRINTS?

These large command strips are perfect to hang your metal print. One on each corner for smaller prints is fine. They will not work well on popcorn textured walls.

Link: Amazon

Another option is to use these side clamp standoffs. Available in black or silver. These are to be used for 45" x 30" and 36" x 24" sized prints and will be sent out with your order (will ship separately).

Link: Amazon

For metal prints sizes 60" x 25", 60" x 40", 67.5" x 45" and 72" x 30", we HIGHLY recommend hiring a professional to install and hang these size prints.

 

WHICH CARRIERS DO YOU USE TO SHIP?

All orders are shipped via Fedex or UPS ground shipping. For rush shipping options, please contact us before placing your order.

 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, Amex Discover and Paypal.

 

WHO DO I CONTACT FOR ANY OTHER QUESTIONS?

Email: orders@silverinkprint.com.

Open Mon.- Fri 9:00 a.m.- 6:00 p.m.EST.